Shipping Policy

Thank you for visiting and shopping at TheAmberThrone.com. The following are the terms and conditions that constitute our Shipping Policy.

Domestic & International Shipping Policy

We currently offer only domestic (United States shipping)

Order Processing Time

All orders are processed within 2-3 business days after your payment has cleared with our bank. Orders are not shipped or delivered on weekends or United States observed holidays which can be found below:

New Year’s Day

Martin Luther King Jr.’s Birthday

Presidents’ Day

Memorial Day

Juneteenth National Independence Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

High Volume Orders

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur depending on the carrier selected. The following carriers are who we offer at the moment:

USPS Priority Mail®: 1-3 business days

USPS Parcel Select Ground Shipping: 2-8 business days

Shipment to P.O. Boxes or APO/FPO Addresses

TheAmberThrone.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

TheAmberThrone.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

TheAmberThrone.com will refund or exchange any products that have been damaged during shipping. If the items are lost or stolen, please contact the carrier and file a claim.

Payment Policy

What Payment Methods are offered?

We accept Visa, MasterCard, American Express, Discover, Jcb, Diners Club powered by Stripe, the accelerated checkouts of Apple Pay, Google Pay, Samsung Pay, and PayPal.

Authorization Holds

All credit card payment providers have an authorization period to allow a charge to be made to a customer's credit card. The authorization process first checks that the credit card is valid, and then that the card has enough funds on it for the transaction. The authorization period will end after a certain amount of time depending on your payment method(s). 

Apple Pay

Apple Pay authorization hold expiration time frames are determined by your bank or issuer of your credit and/or debit card. In the event an authorization hold is not released from your statement, it is advisable to contact your bank or card issuer as per the instructions from Apple Pay here: https://support.apple.com/en-us/HT201469  

Google Pay

Google Pay authorization hold expiration time frames are determined by your bank or issuer of your credit and/or debit card. In the event an authorization hold is not released from your statement, it is advisable to contact your bank or card issuer as per the instructions from Google Pay here: https://support.google.com/pay/?hl=en#topic= 

Samsung Pay

Samsung Pay authorization hold expiration time frames are determined by your bank or issuer of your credit and/or debit card. In the event an authorization hold is not released from your statement, it is advisable to contact your bank or card issuer as per the instructions from Samsung Pay here: https://www.samsung.com/us/support/answer/ANS00078533/ 

PayPal

PayPal provides an authorization period of up to 21 days. This means the authorization hold for your order will drop off your account in up to 21 days if you use PayPal to pay for your order. In the event you would like to expire your authorization hold early, view the following PayPal article for further instructions: 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#holds-limitations

Returns, Exchanges, Refunds and Order Issues

RETURN POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we cannot offer you a refund or exchange. 

A refund can only be sent to the original payment method. If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Returns are only eligible if:

1. Your order arrived damaged

2. Your order qualifies as a quality issue

3. You no longer want your order

4. You would like a different item in a similar style which includes a different scent, size and other similarities.

Your order must be returned in the original packaging and a refund will be distributed once we receive your order. Each package will include a return label and the return policy in the event you would like to make a return. 

In the event you do not have the original packaging, you may use your own packaging; however, you are responsible for the additional charges that our carriers (USPS for domestic orders, DHL for international orders) provide. Additionally, for international orders, we are not responsible for the additional charges your country provides you with for your order (customs, duties, and/or taxes, etc). 

In the event your return label is misplaced or not included in the package, please contact us at shaqaydrabryant@theamberthrone.com.  We will need proof of purchase before the return label is sent to you if we are unable to locate your order in our system. You will receive the return label via email. Proof of purchase includes the following:

• physical or digital receipts/billing statement/bank statements, order confirmation and/or shipping confirmation email(s) provided by TheAmberThrone.com or recognized employees.

In the event, we do not receive your return and it is instead lost in the mail, a refund will be distributed only when proof of return has been submitted. Proof of return includes:

• Photos, receipts, and/other physical and/or electronic proofs that you returned the package to the carrier.

Depending on your location, the time it may take for your return to reach us may vary. We do not guarantee that we will receive your returned and/or exchanged item(s).

EXCHANGE POLICY

We only replace and/or exchange item(s) if:

1. Your order arrived damaged

2. Your order qualifies as a quality issue

3. You would like a different item in a similar style which includes a different scent, size and other similarities 

Your order must be returned in the original packaging and an exchange will be distributed once we receive your order. Each package will include a return label and the exchange policy in the event you would like to make an exchange. 

In the event you do not have the original packaging, you may use your own packaging; however, you are responsible for the additional charges that our carriers (USPS for domestic orders, DHL for international orders) provide. Additionally, for international orders, we are not responsible for the additional charges your country provides you with for your order (customs, duties, and/or taxes, etc). 

In the event your return label is misplaced or not included in the package, please contact us at shaqaydrabryant@theamberthrone.com. We will need proof of purchase before the return label is sent to you if we are unable to locate your order in our system. You will receive the return label via email. Proof of purchase includes the following:

• physical or digital receipts, order confirms ation, and/or shipping confirmation email(s) provided byTheAmberThrone.com or their recognized employees.

In the event, we do not receive your exchange and it is instead lost in the mail, a refund will be distributed or a new exchange will be sent out only when proof of exchange has been submitted. Proof of exchange includes:

• Photos, receipts, and/other physical and/or electronic proofs that you returned the package to the carrier.

TheAmberThrone.com hold the rights to deny an exchange for the following conditions:

• When item(s) are not in its original condition(s) not including item(s) that the customer informed us were damaged and/or deemed a quality issue.

Your order must be returned in the original packaging and a replacement will be distributed once we receive your order. Each package will include a return label and the exchange policy in the event you would like to make an exchange.

In the event, we do not receive your package and it is instead lost in the mail, new item(s) will be sent to you at no additional cost only when proof of return has been submitted.

Proof of exchange includes:

• Photos, receipts, and/other physical and/or electronic proofs that you returned the package to the carrier.

In the event your exchange is lost and/or we sell out of the item(s) you are trying to exchange, you can either 1) wait until the item restocks in which we will give you the timeframe or 2) get refunded. If you choose to wait until the item restocks, you will be placed on a waiting list which guarantees you will receive the item(s)

Depending on your location, the time it may take for your exchanged product to reach you and us, may vary. We do not guarantee that we will receive your returned and/or exchanged item(s).

REFUND POLICY

Apple Pay

Apple Pay refunds are determined by your bank or issuer of your credit and/or debit card. In the event a refund is not distributed, it is advisable to contact your bank or card issuer as per the instructions from Apple Pay here: https://support.apple.com/en-us/HT201469 

Google Pay

Google Pay refunds are determined by your bank or issuer of your credit and/or debit card. In the event a refund is not distributed, it is advisable to contact your bank or card issuer as per the instructions from Google Pay here: https://support.google.com/pay/?hl=en#topic= 

PayPal

Please view the refund time frame for PayPal by following this link:  https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#holds-limitations 

Samsung Pay

Please view the refund time frame for Samsung Pay by following this link:  https://www.samsung.com/us/support/answer/ANS00078533/  

Missing or Late Refunds using Shopify Payments/Shopify Pay

In the event you do not receive your refund by 11:59 pm CST (Central Standard Time) on the 5th business day within our refund timeframe, please follow the following procedure:

1. Check your original method(s) of the payment account statement.

2. Contact your original method(s) of payment directly (i.e. the Customer Service department, billing, your bank, etc.) to see if they are not responsible for your missing refund as it may take some time, depending on your original method of the payment provider, before your refund is officially posted.

3. If you have done all of this and you still have not received your refund yet, please contact us at shaqaydrabryant@theamberthrone.com 

ORDER ISSUES

Missing Orders

Your order is deemed missing if you have not received your package in a timely fashion. A timely fashion is deemed on or before the estimated delivery date. 

In the event, your package is not received by your estimated delivery date and your tracking information says that it will be running late, please contact us by email at shaqaydrabryant@theamberthrone.com for a refund of your shipping cost.

TheAmberThrone.com hold the right to 1) investigate your missing order prior to a reship and 2) reject a reship and instead refund you if you are suspected of fraudulent activity.

No Order In The System but Charged Policy

In the event our website is down for a technical issue and you were charged for an order, please contact your original payment method provider for a refund along with contacting us with the original order number or any information that you have for the order prior to the technical issue. We will immediately refund you and your refund will be available based on the timeframe of your original payment provider. 

Orders That Arrive Damaged

Your order is deemed damaged if 

• The item(s) within your order arrive broken in any way which includes: broken glass, faulty equipment making you unable to use the item(s), and more. 

In the event your item arrives damaged, please contact us by email at shaqaydrabryant@theamberthrone.com so TheAmberThrone.com and may replace your item(s) at no additional cost.

Quality Issues

When contacting us regarding a quality issue, TheAmberThrone.com holds the right to ask for proof of the quality issue via photographs and other electronic methods of proof. The following are deemed quality issues only if the product(s) arrive as follows:

1. Broken, burst, or leaking cosmetic packaging as well as any other faulty equipment making you incapable of using the product. 

2. Contamination, mold, and any other safety, health, and more hazards. 

3. Discoloration that is not deemed a part of the product(s) ingredients.

4. All other things not deemed a part of the cosmetic(s) at the discretion of TheAmberThrone.com and its owners, management, and/or employees.

Non-Refundable Products

The following product(s) are deemed non-refundable and final sale when purchased:

1. Gift Cards

2. E-Gift Cards

3. Gift Certificates

PROMOTION POLICY

When a customer uses a promotion/appeasement and/or shops with us, the customer agrees to the terms provided on the promotion details itself and all terms within our promotion policy. 

Customer Appeasements

When a customer has a certain issue with TheAmberThrone.com, we appease the customer. A customer appeasement is a promotional code or coupon that will be sent to the customer via email. 

Customers are only appeased under the following conditions:

1. Processing delays for a high volume of orders in which the customer’s order will not arrive on time because the order is unable to be processed in our usual three business day timeframe. 

2. Processing delays due to reasons such as business upkeep and maintenance issues and more.

3. The carrier changed the customer’s estimated delivery date which will make the order arrive later than expected. 

4. Customer is not pleased with their purchased item(s). 

5. The item(s) selected for an exchange are sold out. 

6. Customer’s order being returned for an exchange is lost and/or the item(s) selected for an exchange are sold out. 

7. Customer is unaware of the price adjustment policy and their price adjustment was denied due to it being pass 30 days. 

8. Customer had a negative shopping experience. 

9. Customer’s email was not received on time due to a high volume of emails and because of this one or more of the following has occurred:

• order was shipped and customer wanted to cancel order

• order was shipped to the wrong address

• order was shipped and customer wanted to change or remove an item

• order was shipped and customer did not get a chance to add a promotional code. Proof that you emailed us must be provided before we will appease you under this condition. 

10. A promotional code that was sent to a customer is not working and we verified that it is not working for the customer. Please keep in mind we will test the promotional code. If the promotional code is not working for us, we will appease the customer. If the promotional code is working, we will inform the customer and provide proof (a screenshot, receipt, etc.). 

Promotion Restrictions

By shopping with us, a customer agrees to the following promotional restrictions:

1. We will send only one customer appeasement per day to the same customer. 

2. We can send a maximum of three customer appeasements to the same customer within a seven day timeframe. 

3. When we notice that one customer has received a substantial amount of appeasements within a one month timeframe, we hold the right to deny the customer any more appeasements permanently or within whatever timeframe we decide. 

Sales Items

We can only refund you for the actual price you originally paid for the item. If you bought any item(s) on sale, you will be refunded the sale(s) price provided in your receipt.

Price Adjustments

Price adjustments can only be done within 30 days of your original purchase. The limit per order is 3. Please check your order and our official website(s) to assure you receive all the necessary price adjustments you desire.

SUSPECTED FRAUD

Fraudulent Order History

TheAmberThrone.com may refuse any order that is suspected of fraudulent activity.  TheAmberThrone.com may refuse to process an order made by a customer who has a history of placing fraudulent orders. TheAmberThrone.com may refuse any orders connected with a previous credit card dispute. 

TheAmberThrone.com may refuse a customer's order or a reship of a customer's if there is such suspected fraudulent activity such as:

1. Requesting reships for alleged missing orders on several occasions

2. Requesting reships for alleged quality issues on several occasions 

3. Any other suspected fraudulent activities or any other violations that TheAmberThrone.com deem to be in violation of the sales terms or certain policies.